Last Updated: 9th of March
Welcome to House of Nova London (“we”, “us”, “our”).
These Terms govern your use of https://houseofnovalondon.com and any purchases made through our website (the “Services”).
By accessing or using our Services, you agree to be bound by these Terms and by our Privacy Policy.
If you do not agree, you must not use the Services.
This online store is operated by:
Company name: House of Nova London (registered company name CJ-Commerce) Sole Proprietorship
KVK Number: 98480413
BTW Number (VAT): NL005333662B87
Business Address:
Capellelaan 44, Ammerstol,
Zuid-holland,2865 AD, Netherlands
You confirm that you are at least 18 years old or the age of majority in your jurisdiction.
You agree that the information you provide (contact, billing, shipping) is accurate and complete.
You are responsible for keeping your account login details secure.
We aim to display product information, descriptions, and colours as accurately as possible.
However, variations may occur due to device settings or manufacturing differences.
We may modify, limit, or discontinue products at any time without notice.
By placing an order, you make an offer to purchase.
We reserve the right to accept or decline any order at our discretion.
An order is deemed accepted when payment has been successfully processed and you receive an order confirmation email.
If we must cancel or amend your order (e.g. out of stock, pricing error), we will contact you using the details provided at checkout.
If payment has been taken and we cancel, you will receive a full refund.
Purchases are intended for personal use only and not for resale.
Product prices are shown in GBP.
We are not VAT-registered in the United Kingdom, so UK VAT is not charged on your order. The price you see at checkout is the final price you pay to us.
You agree to provide accurate billing information and authorise us to charge your chosen payment method for all orders placed via our website.
Shipping is provided in accordance with our Shipping Policy.
Delivery timeframes are estimates only and not guaranteed.
We are not responsible for delays caused by events beyond our reasonable control (e.g. carrier delays, weather, strikes).
Please refer to our Shipping Policy for details on delivery times, and any customs information.
Returns and refunds are handled according to our Refund Policy, which forms part of these Terms.
Nothing in these Terms affects your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015.
All content on https://houseofnovalondon.com – including text, images, graphics, logos, and layouts – is owned by House of Nova London or its licensors.
You may use the Services for personal, non-commercial purposes only.
You may not copy, reproduce, distribute, modify, or create derivative works without our prior written consent.
All trademarks, product names, and designs remain the property of their respective owners.
We may provide access to third-party tools or link to third-party websites.
Use of such tools or sites is at your own risk.
We are not responsible for their content, terms, or policies.
Our store is hosted on Shopify.
Shopify provides the e-commerce platform but is not a party to your contract of sale with us.
All purchase, delivery, refund, and support obligations are solely between you and House of Nova London.
You agree not to use the Services:
for any unlawful purpose
to violate any applicable laws or regulations
to infringe upon our or others’ intellectual property rights
to transmit malicious code, malware, or harmful content
to collect personal information of others without consent
to interfere with or disrupt the operation of the website
We may suspend or terminate access if we suspect misuse.
Except where required by law, the Services and products are provided on an “as is” and “as available” basis.
We do not guarantee that the website will be uninterrupted, timely, secure, or error-free.
Nothing in these Terms excludes or limits liability for:
death or personal injury caused by negligence
fraud or fraudulent misrepresentation
any rights you may have under UK consumer law
To the fullest extent permitted by law, our total liability for any loss or damage arising out of or in connection with your use of the Services or any product purchased is limited to the amount you paid for the relevant product.
You agree to indemnify and hold harmless Sole Proprietorship, its officers, employees, and agents from any claims arising out of your breach of these Terms or misuse of the Services, except where caused by our own negligence or wrongdoing.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force and effect.
These Terms and any disputes arising from them are governed by the laws of England and Wales.
Courts in England and Wales will have non-exclusive jurisdiction, without limiting any mandatory consumer protections of your country of residence.
Customer Service Hours: 8 am to 18 pm (GMT)
Email: support@houseofnova-london.com
Phone: +447311131410
Support is operated from The Netherlands with dedicated English-language assistance for UK customers.
