Frequently asked questions
What is House of Nova?
House of Nova is a women-led brand where modern fashion meets everyday ease. We offer elegant, adaptable pieces that bring confidence and sophistication to your daily wardrobe style that fits all shapes and forms
What is the return policy?
We offer a 30-day return period, starting from the date your order is delivered.
To be eligible for a return:
- The item must be unused, unworn, and in original condition
- All original packaging, tags, and accessories must be included
- A proof of purchase (order number or receipt) is required
Items that show signs of wear, damage, or misuse after delivery may not qualify for a refund unless they are defective.
Returns must be requested within 30 days of the delivery date.
Items showing signs of wear, damage, or misuse after delivery may not qualify for a refund unless they are faulty.
To start a return, just email us at support@houseofnova-london.com
Do you offer free shipping?
Yes! We offer free standard shipping on all orders within the United Kingdom, no minimum required. Great style, delivered on us.
Here you can read our shipping policy
When will I get my order?
Order Cut-Off Time:
12:00 PM (GMT), London time
Orders placed before the cut-off time are processed on the same business day. Orders placed after this time will be processed on the next business day.
Processing Time:
1–2 business days
Transit Time:
4–8 business days after dispatch
Estimated Total Delivery Time:
5–10 business days from the date the order is placed.
Orders are fulfilled through our trusted logistics partners and may be shipped from international warehouses operated by our suppliers and logistics providers.
Delivery times may occasionally vary due to carrier delays, weather conditions, customs processing, or periods of high demand. However, most orders arrive within the estimated timeframe.
How long do refunds take?
Once your returned item has been received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved:
- Refunds are processed within 5–10 business days
- Refunds are issued to the original payment method
Depending on your bank or card provider, it may take up to 14 business days for the refund to appear in your account.
If a return does not meet the conditions outlined in this policy, we may contact you to discuss alternative options.
Here you can read our refund policy
Can I exchange an item?
Of course! If you woud like a different size or style, just let us know in your return email and we’ll arrange it!
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay and Google Pay. All payments are securely processed and encrypted.
Is my personal and payment information safe?
Yes. Your privacy and security are our top priorities. House of Nova uses secure checkout technology and never saves you personal details
I didn’t receive my order what should I do?
First, check your tracking link. If it’s been more than 8 business days and your parcel hasn’t arrived, email us at support@houseofnova-london.com and we will help you right away
Can I update or cancel my order?
If your order hasn’t shipped yet, we may be able to make changes. Please contact us here as soon as possible after placing the order and we’ll do our best to accommodate.
Still need help?
No worries we’re here for you. Just drop us a message at support@houseofnova-london.com and our friendly support team will be happy to help you with whatever matter!