Last Updated: 9th of March 2026
This Shipping Policy applies to all orders delivered Worldwide.
We aim to offer a clear and reliable delivery experience.
This online store is operated by:
Company name: House of Nova London (registered company name CJ-Commerce) Sole Proprietorship
KVK Number: 98480413
BTW Number (VAT): NL005333662B87
Business Address:
Capellelaan 44, Ammerstol,
Zuid-holland,2865 AD, Netherlands
We currently ship to addresses Worldwide.
If you are unsure whether we deliver to your location, please contact our customer support team before placing an order.
Standard shipping Worldwide is free on all orders.
There are no additional handling or processing fees charged at checkout.
Order Cut-Off Time:
12:00 PM (GMT), London time
Orders placed before the cut-off time are processed on the same business day. Orders placed after this time will be processed on the next business day.
Processing Time:
1–2 business days
Transit Time:
4–8 business days after dispatch
Estimated Total Delivery Time:
5–10 business days from the date the order is placed.
Orders are fulfilled through our trusted logistics partners and may be shipped from international warehouses operated by our suppliers and logistics providers.
Delivery times may occasionally vary due to carrier delays, weather conditions, customs processing, or periods of high demand. However, most orders arrive within the estimated timeframe.
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking link.
Customers will not be charged additional customs duties or import fees upon delivery.
If any unexpected charges occur, please contact our support team so we can assist you.
If you need to change your delivery address, please contact us within 24 hours of placing your order.
Once an order has been dispatched, address changes are unfortunately no longer possible.
Orders may be cancelled before they have been dispatched.
Once an order has shipped, cancellations are no longer possible. However, you may still return the item in accordance with our Refund & Return Policy.
If your order is significantly delayed or arrives damaged, please contact our customer support team as soon as possible.
Email: support@houseofnova-london.com
Phone: +447311131410
For damaged items, please include photos of the product and packaging so we can resolve the issue quickly.
Customer Service Hours: 08:00 – 18:00 (GMT)
Email: support@houseofnova-london.com
Phone: +447311131410
Customer support is operated from The Netherlands, with dedicated English-language assistance for customers in the United Kingdom.
For information about returns and refunds, please refer to our Refund & Return Policy.
